April 2003
Intermediate to advanced
303 pages
11h 36m
English
Content preview from Call Center Operation
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Introduction to Call Centers
During the past decade in particular, the influence of technology on the
relationships between organizations in both the public and private sectors
has increased dramatically. Today, companies depend heavily on technol-
ogy of various types to conduct their businesses and to deal with their
customers, whether through a business-to-business (B2B) or a company–
customer relationship. The call center industry especially is changing the
face of business throughout the world and is having a significant impact
on economies and the way companies do business.
1.1 Overview
Call centers require the integration of several different ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.