April 2003
Intermediate to advanced
303 pages
11h 36m
English
Content preview from Call Center Operation
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272 Appendix B
a coded image over telephone lines. The receiving fax machine prints a rep-
lica of the original page.
Fax-Back PC-based IVR (see IVR) application that faxes callers’
requested information
Fax-on-Demand This is a technology enhancement to an existing sys-
tem whereby callers can automatically request that information be trans-
mitted to them via fax machines.
Fax-Server A LAN-based interactive voice response application used to
send and receive faxes.
Fiber-Optic Cable A cable made up of thousands of individual glass fibers
arranged in a bundle. These bundles are laid along railroad rights-of-way or
inside pipelines and serve as backbones ...
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