April 2003
Intermediate to advanced
303 pages
11h 36m
English
Content preview from Call Center Operation
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60 2.9 Summary
are a few of the ways in which data can be corrupted, resulting in data
integrity problems.
Integrating customer datasets is a challenge for any organization that
wants to achieve a single view of the customer. Various departments—call
centers, ordering, shipping, manufacturing, sales, and marketing—have
customer contact and therefore customer information to contribute to the
database. In a typical financial institution or insurance company, for exam-
ple, there could be 50 to 150 different systems containing customer data.
To have a single view of each customer to establish value levels and to meet
customer needs, this data must be combined ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.