April 2003
Intermediate to advanced
303 pages
11h 36m
English
Content preview from Call Center Operation
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236 6.10 CRM solution: the value to the business
Implementation review
An organization may need to get an overview of all CRM implementation
activities to help it focus on the game plan for building the complete set of
business and technical solutions, whether in one area of the company or
across the enterprise. The aim is to ensure a coordinated approach to the
design, redesign, or consolidation of CRM programs—e-commerce initia-
tives, call center operations, integrated customer information systems, and
campaign management.
Program and project management
CRM involves a multiplicity of initiatives. Each initiative needs to be well
managed. Just as importantly, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.