April 2003
Intermediate to advanced
303 pages
11h 36m
English
Content preview from Call Center Operation
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190 5.8 Technology
company to check security and provide the customer’s personal CSR with
all the up-to-date information requested.
Benefits
The following benefits have been achieved:
Using the universal queue and dynamic enterprise routing strategies,
HSN can immediately decide which of the three contact centers will
receive the call.
Overflow calls can be routed to the third party only when agents at
both HSN sites are operating at full capacity, keeping HSN’s costs at
a minimum.
Customers can now contact CSRs familiar with their profiles and
purchasing requirements.
5.8 Technology
Company: 3COM
Profile
3Com Corporation, headquartered in Santa Clara, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.