April 2003
Intermediate to advanced
303 pages
11h 36m
English
Content preview from Call Center Operation
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218 6.5 A 12-stage CRM strategy
6.5 A 12-stage CRM strategy
In the experience of many organizations, CRM is a powerful growth strategy
capable of producing significant benefits and transforming both organiza-
tions and industries. However, for every company that has achieved dramatic
success, there are many others that are still struggling to realize the full poten-
tial of their customer-driven growth strategies. For these latter organizations,
the path of implementation has been filled with obstacles and the pace of
implementation has been far slower and more frustrating than anticipated.
The lessons learned by others and the methodologies and technologies ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.