April 2003
Intermediate to advanced
303 pages
11h 36m
English
Content preview from Call Center Operation
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2.8 Database management technology 57
Chapter 2
resources available, the comfort level with transitional technology, and,
most importantly, the relationship between a company and its customers.
(see Figure 2.10)
2.8 Database management technology
This section provides an overview of database management systems, in par-
ticular the relational database management systems (RDBMS) that are a
component of most data warehousing systems, the technology that enables
vast amounts of customer data to be stored, some of which will ultimately
end up on the CSR’s screen in a call center. This overview is not intended
to be a definitive or detailed analysis of database ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.