April 2003
Intermediate to advanced
303 pages
11h 36m
English
Content preview from Call Center Operation
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5.8 Technology 195
Chapter 5
issue tracking; and team communication for integrated project execution.
Primavera software is also designed to easily integrate with other systems in
the enterprise, including leading enterprise resource planning (ERP) soft-
ware for a total business solution. Primavera’s customer base spans a broad
range of industries, including information technology, financial services,
telecommunications, chemical processing, energy, engineering, construc-
tion, utilities, aerospace, and defense.
Challenge
Primavera was looking for a solution to support its customer service. It
needed a robust solution for both of its contact centers in ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.