April 2003
Intermediate to advanced
303 pages
11h 36m
English
Content preview from Call Center Operation
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Appendix A 255
Appendix A
Information Management Associates (IMA) www.imaedge.com Enterprise
customer interaction software for call centers
InfoServ USA
www.infoservusa.com Specialist in the design of IVR sys-
tems and applications for vertical markets
Intecom
www.intecom.com ACD and PBX functions on a single com-
munications platform
IntegreTel
www.integretel.com Billing and collection services for the telephone
industry and call center outsourcing
Intek Information
www.intekinfo.com High-end outsourcing services and
technology consulting
Intellisystems
www.intellisystems.com Interactive expert system that
provides self-support on the phone and on the Web
Interactiv ...
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