April 2003
Intermediate to advanced
303 pages
11h 36m
English
Content preview from Call Center Operation
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Appendix A 265
Appendix A
Voysys www.voysys.com Computer telephony products for small cen-
ters, especially IVR
VXI
www.vxicorp.com Headsets and microphones for CTI applications
WebDialogs
www.webdialogs.com/ Internet-initiated telephony, IP tele-
phony, chat, computer-to-computer collaboration
WebLine Communications
www.webline.com A Web-based call center
adjunct that combines telephone connectivity with the Web
Witness Systems
www.witsys.com Develops and supplies client/server
quality monitoring software for call centers
Wygant Scientific
www.wygant.com Voice processing applications
Xircom
www.xircom.com Networking products
XL Associates
www.xla.com Call center ...
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