April 2003
Intermediate to advanced
303 pages
11h 36m
English
Content preview from Call Center Operation
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Appendix B 277
Appendix B
transmit a packet of information. The device then passes the token to the
next device.
Transmission Control Protocol (TCP) This software breaks down data
files into packets of about 1,500 characters at the origination point and
reassembles those packets at the receiving end.
Virtual Contact Centers Multiple contact centers, located in different
geographical areas, function as a single center by using links between the
sites or by performing call routing within the network before the calls arrive
at the sites.
Virtual Private Network (VPN) This product offering from carriers gives
user organizations more control and security ...
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