April 2003
Intermediate to advanced
303 pages
11h 36m
English
Content preview from Call Center Operation
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260 Appendix A
Promodel Corporation www.promodel.com Simulation product and sys-
tems
Pronexus
www.pronexus.com Fax server and interactive voice application
generator
PTT Telecom Netherlands US (212) 246-2130 National telecom car-
rier of the Netherlands
PureSpeech
www.speech.com Speech recognition product suite
Q.Sys
www.qsys.com Telephony servers
Qronus Interactive
www.qronus.com Testing systems for CTI products
Quality Call Solutions
www.quality.com Turnkey system integrator of
IVR and CTI for call centers
Quintus Corporation
www.quintus.com Broad-based suite of front-end
software for call centers
Racal Recorders
www.racalrecord.com Voice loggers, with up to ...
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