April 2003
Intermediate to advanced
303 pages
11h 36m
English
Content preview from Call Center Operation
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36 2.4 CTI in the call center
Telecom servers
The new approach uses a telecom server, which is installed as another node
on a workgroup LAN and equipped with the hardware and software ele-
ments necessary to deliver CTI solutions to that workgroup. The telecom
server connects directly to the public network to handle all calls coming
into the group and connects directly to the desktop client to deliver those
calls. This approach allows all the “priority” customer contacts to bypass
the enterprise PBX. As a result, the enterprise PBX no longer needs to be
upgraded. The telecom server has a few simple connections back to the leg-
acy PBX to allow internal ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.