April 2003
Intermediate to advanced
303 pages
11h 36m
English
Content preview from Call Center Operation
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3.7 Creating value through workforce optimization 115
Chapter 3
and objectives. By empowering employees to manage their own time and
providing some information on how their day-to-day activities relate to their
longer-term career goals, these solutions increase employee satisfaction and
loyalty. Some workforce optimization products have a training component
as well that offers opportunities for training on new systems or products—
within defined parameters—to meet customer service demands and to sat-
isfy employees’ desires for more control over their careers. These products
include training for new and existing employees, giving them the skills nec- ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.