April 2003
Intermediate to advanced
303 pages
11h 36m
English
Content preview from Call Center Operation
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172 5.1 Communications
secure solutions, the company has become a major supplier of mobile
phones and mobile fixed and IP networks.
Challenge
Nokia’s Information Management Group realized the need to have better
insight into the types of calls received by the contact center. Nokia needed a
solution that would provide insight into all support center activities and
easily create and generate reports. Improved call-routing capabilities and a
system that could handle fax services were also required. The solution had
to meet current needs and business challenges and be capable of integrating
with existing systems.
Solution
The Apropos Multimedia Interaction ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.