
VI
INTRODUCTION
TOSECTION VI:
SUPPLYCHAIN QUALITY
MANAGEMENT AND
PERFORMANCE
In Section VI, we describe research that tests the relationship between various fac-
tors related to supply chain quality management and performance. ese studies
all use empirical surveys as the means for collecting data. Based on the factors of
interest, questionnaires were developed and administered to company managers.
eir responses were statistically analyzed in order to develop an understanding of
the relationship between the factors.
Chapter 18 examines some of the key factors related to supply chain quality
integration, including internal quality integratio