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Each plant has at least 100 employees. e response rate was about 65% of the plants
contacted in each country. A prole of the participating plants is shown in Table 18.1.
18.3.2 Questionnaire Design
e questionnaire items and scales were developed based on the literature and have
undergone rigorous pilot testing and revision (cf. Flynn and Saladin 2006). ere
were 12 dierent questionnaires completed in each plant by various managers, con-
taining items targeted at dierent respondents. e questionnaire was originally
developed in English and then translated into the local language in e ...