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Key Management Development Models, 3rd Edition
book

Key Management Development Models, 3rd Edition

by David Cotton
October 2015
Beginner
288 pages
5h 38m
English
FT Publishing International
Content preview from Key Management Development Models, 3rd Edition

12

Is/is not problem-solving technique

The big picture

Very often you will be unsure of which elements are relevant to a problem you are trying to solve and which are not. The is/is not matrix is a simple device to help you to focus on the pertinent points and eliminate ‘noise’ in your thinking. The is/is not matrix is credited to Charles Kepner and Benjamin Tregoe, who established a management consultancy in 1958 in New Jersey and developed a more complex matrix for root-cause analysis. They believed that the end goal in any decision making, rather than to make a perfect choice, is to make the best possible choice.

The is/is not matrix asks you to focus on four questions:

  • What?
  • Where?
  • When?
  • Extent?

For each question, determine what is and ...

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Publisher Resources

ISBN: 9781292110530