October 2015
Beginner
288 pages
5h 38m
English
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50
EEC model
The big picture
Very often people are oblivious to the effects that their behaviour is having on others. Good feedback should make it clear that the behaviour is not acceptable and help the recipient choose alternative behaviour.
When to use it
The EEC model is useful both for encouraging the individual to repeat something useful or beneficial or to stop doing something that is not acceptable.
EEC stands for:
- Example
- Effects
- Continue/Change
How to use it
Let’s see how to use it to reinforce positive behaviour:
I understand that George was late arriving at work yesterday and that you very kindly took his calls until he arrived [Example]. Had you not picked up the call from ABC Corporation and handled it so calmly and positively, ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.