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Key Management Development Models, 3rd Edition
book

Key Management Development Models, 3rd Edition

by David Cotton
October 2015
Beginner
288 pages
5h 38m
English
FT Publishing International
Content preview from Key Management Development Models, 3rd Edition

51

EENC

The big picture

The EEC model is useful for simple, straightforward feedback. EENC is designed for more serious issues, when it is important that the team member be in no doubt that the issue is serious and that there will be consequences if the behaviour continues.

EENC stands for:

  • Example: what you have observed; be precise.
  • Emotion: how you, as manager, feel about it; state your feelings but do not display them.
  • Needs: what the team member needs to do about it.
  • Consequences: what will happen if they do or do not change their behaviour.

When to use it

Use EENC when you consider that if the team member continues to behave in an unacceptable way, you may have to resolve the problem through disciplinary proceedings or using other formal ...

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Publisher Resources

ISBN: 9781292110530