October 2015
Beginner
288 pages
5h 38m
English
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Relationship listening
The big picture
Relationship listening is particularly useful in coaching and counselling, when your goal is to offer a sympathetic ear rather than detailed verbal responses. It has three basic components:
- Attention: absolute focus on the other person.
- Support: verbal and non-verbal messages to show that they are your focus.
- Empathy: verbal and non-verbal messages to show your understanding of how they are feeling.
When to use it
Use relationship listening in coaching, counselling and offering pastoral care to a peer or team member. It can be used to build a relationship or consolidate an existing one.
How to use it
- Attention: listen with real attention, showing in your body language and responses that the other person ...
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