October 2015
Beginner
288 pages
5h 38m
English
Content preview from Key Management Development Models, 3rd Edition
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PART FOURTEEN
Communication
It is said that the biggest problems at work are caused by poor communication or an absence of communication. Good communication is not a single skill but a collection of skills and it is the ability to mix and match elements of that collection that singles out good communicators. To communicate well with others, you need to understand what makes them think and act the way they do and what drives their behaviour. Projecting your way of thinking on to others will yield limited results and may cause antagonism: who is to say that your way of thinking is better?
In this part, you will find a collection of the best communication models, which will help you to understand yourself better, really get under the skin of others ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.