October 2015
Beginner
288 pages
5h 38m
English
Content preview from Key Management Development Models, 3rd Edition
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PART ELEVEN
Listening skills
If you are relatively new to a management position, you may feel that you are under pressure to prove yourself. One of the easiest traps to fall into is to talk too much to impress upon people how much you know or how quickly you can solve a problem.
In reality, you will gain more credibility through listening well and asking good questions. If you can talk for 20 per cent of the time and listen for 80 per cent, your credibility will rise far faster than if you reverse these ratios. Listen with attention and speak with intention!
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.