October 2015
Beginner
288 pages
5h 38m
English
Content preview from Key Management Development Models, 3rd Edition
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43
Betari box
The big picture
It is uncertain who or what Betari was, but the Betari box (also known as Betari’s box) has become a classic model in conflict management. The box helps you to understand the impact of your behaviour and attitudes on the behaviour and attitudes of others and shows how quickly we can descend into spirals of negative communication (see Figure 43.1).
If I feel negative about you, I will display negative behaviour towards you; this in turn will change the way you feel, resulting in negative behaviour towards me. Equally, a positive attitude from you or me can create a virtuous circle.
Figure 43.1 Betari box
When to ...
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