INTRODUCTION

This book is intended for junior, middle and senior managers and those that aspire to be a manager. Therefore, many of you may be tempted to skip this section as you don’t run the business you are employed in. That would be a mistake. As a middle or junior manager, you run a team, section or department. That is your business and the principles outlined in this section are just as applicable to your domain as to the entire organisation. For example, your department or section may contribute to the organisation’s cash-flow problems (see Quotation 4) or failure to control costs (see Quotation 5).

There are three categories of entries in this section. Quotations:

  • 1 and 2 deal with the essential prerequisites that any business needs ...

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