August 2017
Intermediate to advanced
256 pages
4h 30m
English
Content preview from The Little Book of Big Management Wisdom
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QUOTATION 82
WARREN BENNIS ON THE VALUE OF BENCHMARKING
Use this when you wish to compare your performance in a specific area of work with that of the market leader.
Warren Bennis (1925–2014) was an American academic, organisational consultant, author and a pioneer in the comparatively new field of Leadership Studies. He was also interested in the quality movement that blossomed in the 1990s and recommended that managers should copy best practice from other organisations, namely:
Copying other organisations’ activities sounds like industrial espionage … but the truth is benchmarking is perfectly legal and ethical.
Warren Bennis
Benchmarking was developed by Fredrick Taylor in the early years of the twentieth century. Excellent factory ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.