August 2017
Intermediate to advanced
256 pages
4h 30m
English
Content preview from The Little Book of Big Management Wisdom
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INTRODUCTION
Michael Dell was supporting and emphasising Peter Drucker’s belief that the main purpose of any company is to create a customer (see Quotation 1) when he said:
Customers are your future, representing new opportunities, ideas and avenues for growth.
Michael Dell
If you lose sight of this fundamental law of commerce, then you and your organisation will suffer. The seven entries in this section are all about building, maintaining and protecting your relationship with your customers. Quotation/s:
- 76 is a reality check, in case you need one, which emphasises your dependency on customers for survival.
- 77 suggests that in any relationship the spotlight should be on them and not you.
- 78 outlines how valuable unhappy customers are to ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.