August 2017
Intermediate to advanced
256 pages
4h 30m
English
Use this to remind you that front-line staff are a vital source of ideas and information.
Gary P. Hamel (b. 1954) is an American academic, management consultant and founder of Strategos, an international management consulting firm based in Chicago. He has written extensively on a range of management issues, including change management. Like Tom Peters and others, he laments the lack of use that managers make of the knowledge and skills of front-line staff:
This extraordinary arrogance that change must start at the top is a way of guaranteeing that change will not happen in most organisations.
Gary P. Hamel
The major reason that change fails is that in many organisations ...
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