August 2017
Intermediate to advanced
256 pages
4h 30m
English
Content preview from The Little Book of Big Management Wisdom
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QUOTATION 76
CLAYTON M. CHRISTENSEN ON HOW CUSTOMERS CONTROL YOUR ORGANISATION
Use this to remind you and your staff that happy customers are your greatest asset.
Clayton M. Christensen (b. 1952) is an American academic, educator, author and business consultant. His management interests are wide-ranging but he captured just how important customers are to an organisation when he said:
It is a company’s customers who effectively control what it can and can’t do.
Clayton M. Christensen
At the start of this section on how to build and maintain customer relations, it’s worth emphasising that you are not doing your customers a favour by providing them with a great service. It is actually they who hold the power in this relationship.
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.