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The Little Book of Big Management Wisdom
book

The Little Book of Big Management Wisdom

by Dr. James McGrath
August 2017
Intermediate to advanced
256 pages
4h 30m
English
Pearson Business
Content preview from The Little Book of Big Management Wisdom

QUOTATION 30

JACK WELCH ON THE THREE ESSENTIAL MEASURES OF BUSINESS

Use this to help you recognise what you must always control and monitor.

Jack Welch (b. 1935), former Chairman and CEO of General Electric, went one step further than even management by exception when he suggested that:

There are only three measurements that tell you nearly everything you need to know about your organisation’s overall performance: employee engagement, customer satisfaction and cash flow.

Jack Welch

This quotation is directed at senior managers mostly, as it is concerned with having a broad overview of the organisation. However, it can be applied to divisions, investment centres and trading centres as well.

WHAT TO DO

  • Measuring employee engagement is ...
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Publisher Resources

ISBN: 9781292148458