QUOTATION 30
JACK WELCH ON THE THREE ESSENTIAL MEASURES OF BUSINESS
Use this to help you recognise what you must always control and monitor.
Jack Welch (b. 1935), former Chairman and CEO of General Electric, went one step further than even management by exception when he suggested that:
There are only three measurements that tell you nearly everything you need to know about your organisation’s overall performance: employee engagement, customer satisfaction and cash flow.
Jack Welch
This quotation is directed at senior managers mostly, as it is concerned with having a broad overview of the organisation. However, it can be applied to divisions, investment centres and trading centres as well.
WHAT TO DO
- Measuring employee engagement is ...
Get The Little Book of Big Management Wisdom now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
