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Fundamentals of Human Resource Management, 5/e
book

Fundamentals of Human Resource Management, 5/e

by Gary Dessler
January 2015
Beginner content levelBeginner
480 pages
32h 52m
English
Pearson
Content preview from Fundamentals of Human Resource Management, 5/e

HR Metrics and Benchmarking

Learning Objective 3

  1. Explain, with examples, why metrics are important for managing human resources.

We’ve seen that strategic human resource management means formulating human resource policies and practices that produce the employee competencies and behaviors that the company needs to achieve its strategic goals. Being able to measure what you are doing is an essential part of this process. For example, it would have been futile for the Shanghai Portman’s management to set “better customer service” as a goal, if they couldn’t measure customer service. 25

Types of Metrics

Human resource managers use many measures (or “human resource metrics”). For example, there is (on average) one human resource employee per 100 ...

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Publisher Resources

ISBN: 9780134740218