Glossary

360-degree feedback

The employer collects performance information all around an employee—from his or her supervisors, subordinates, peers, and internal or ­external customers.

401(k) plan

A defined contribution plan based on section 401(k) of the Internal Revenue Code.

9-box matrix

In workforce planning, this displays three levels of current job performance (exceptional, fully performing, not yet fully performing) across the top, and also shows three levels of likely potential (eligible for promotion, room for growth in current position, not likely to grow beyond current position) down the side.

action learning

A training technique by which management trainees are allowed to work full-time analyzing and solving problems in other departments. ...

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