Chapter 1

  1. 1 For some insights into TJX managers’ training and responsibilities, see for example,,, and, all accessed April 30, 2017.

  2. 2 See, as just one example, Seongmin Ryu and Sunghoon Kim, “First-Line Managers’ Involvement and HR Effectiveness: The Case of South Korea,” Human Resource Management, November–December 2013, 52, no. 6, pp. 947–966.

  3. 3 Fred K. Foulkes, “The Expanding Role of the Personnel Function,” Harvard Business Review, March–April 1975. See also, accessed ...

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