Making IT Lean

ix

Preface

This book has its origins in an independent study course taken by one

of the authors (Howard), at that time a student in the MBA program at

University of Colorado at Colorado Springs (UCCS), under the direction of

the second author (Rebecca), who is a professor of Operations Management

at UCCS. The focus of the independent study, Applications of Lean to IT

(Information Technology), was an outgrowth of a more general class on

Lean taken by Howard and taught by Rebecca in the previous semester.

We thought the topic would be well-covered in the literature, so our inten-

tion was to read what was written, summarize the content, and use t ...