July 2017
Intermediate to advanced
232 pages
6h 55m
English
Content preview from Making IT Lean
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Lean IT Service Management ◾ 157
is made for information, this might similarly trigger a process for generating
content that can be managed through a value chain. Finally, we may have
requests that require the Service Desk to request supporting services from
other service providers, such as when the Service Desk is a broker for access
to diagnostic support services from third-party vendors. From a Lean per-
spective, all of these requests are a “pull” signal for initiating a service fulfill-
ment process.
By thinking of this as a supply chain, we encourage analysis of the asso-
ciated workflows from a Lean perspective, looking at sources of waste as a
precondition for eliminating them, in exactly the same manner we described
earlier using too
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.