Making IT Lean

94  ◾  Making IT Lean: Applying Lean Practices to the Work of IT

employees from performing according to our quality criteria.

1

This is a Lean

line of inquiry because it shifts the attention from people (who is to blame)

to the process (what is needed to facilitate the work).

Continuing with our scenario for identifying server configuration require-

ments, let’s assume that the following possible causes were identified for the

delays we documented:

◾ Procedures require teams to evaluate each form according to a set of

criteria that may not apply to all types of configuration requirements.

◾ The form itself is cumbersome and requires time to transfer data from

the Word

®

doc into a spreadsheet where a team tracks requirements

through the rest of the ...