July 2017
Intermediate to advanced
232 pages
6h 55m
English
Content preview from Making IT Lean
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162 ◾ Making IT Lean: Applying Lean Practices to the Work of IT
We also can ask questions about the nature of the product or service that
the Service Desk is delivering. In the case of service requests, as suggested
earlier, we can think of this almost as an assembly operation, and we should
consider efficiencies in the supply chain as part of the management of the
request fulfillment process.
As we think through these various ideas and apply them to our cur-
rent models for Service Desk operation, we begin to see gaps. Lean
suggests one way of viewing the objectives, and our typical Current State
operations that suggest that other objectives are at play (e.g., operate at
lowest unit cost, respond to incidents or requests within established time ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.