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Chapter 5
Lean Problem-Solving:
Identifying and
Understanding Problems
Beginning with this chapter, we will look closely at the Lean Problem-
Solving script as a component of the Lean Improvement Model. Our initial
focus will be on identifying and understanding problems using the concepts
associated with A3 Thinking. We also will turn our attention more directly
at the domain of interest for application of Lean practices, specifically, IT
Operations. Using examples and scenarios derived from IT operational
work, we will show how Lean tools help in identifying and understanding
problems.
The central role that waste elimination plays in Lean Thi ...