Making IT Lean

Lean Problem-Solving: Identifying and Understanding Problems  ◾  89

Because we are now talking about real work, it is definitely time to start

looking at how we can verify our hunches, and to that end, we need to

gather some data. If we were doing analysis using a Six Sigma approach, we

would need comprehensive and accurate data in order to proceed. While

this is always desirable, we would argue that even a limited set of fairly

representative data is sufficient for our purposes. Notice that we are being

somewhat subjective about this. What we are saying is that we don’t need to

be too precise in order to have data that has value for our purpose. Please

keep in mind that many “experiments” in IT are based entirely on hunches

with no data wha ...