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Making IT Lean: Applying Lean Practices to the Work of IT presents Lean
concepts and techniques for improving processes and eliminating waste in IT
operations and IT Service Management in a manner that is easy to understand. The
authors provide a context for discussing several areas of application within this
domain, allowing you to quickly gain insight into IT processes and Lean principles.
The text reviews IT Service Management, with reference to the IT Infrastructure
Library (ITIL
®
) as a framework for best practices—explaining how to use it to
accommodate Lean processes and operations. Filled with straight-forward ...