July 2017
Intermediate to advanced
232 pages
6h 55m
English
Content preview from Making IT Lean
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
172 ◾ Making IT Lean: Applying Lean Practices to the Work of IT
8. Wicks, R. V. 2011. Improving customer service from the inside out: An IT
service desk utilizes Lean principles to lower its abandoned call rate. Support
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world.aspx (accessed July 15, 2012).
9. U.K. Office of Government Commerce. 2007. Service operation. ITIL Version 3.
Norwich, UK: TSO.
10. Huber, J. J. 2011. Lean library management. New York: Neal-Schuman.
11. Gygi, C., N. DeCarlo, and B. Williams. 2005. Six Sigma for dummies. Hoboken,
NJ: John Wiley & Sons Publishing.
12. U.K. Office of Government Commerce. 2007. Service operation. ITIL Version
3. Norwich, UK: TSO.
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.