Making IT Lean

114  ◾  Making IT Lean: Applying Lean Practices to the Work of IT

efficient and others may not be. Diving farther into the work itself, we

might discover, for example, that one employee, let’s call him John, who

has been doing this type of work for years, has developed a set of proce-

dures and supporting documentation that allows him to define standard

server builds quite quickly and, therefore, he can handle a high level of

throughput. Another employee, Jim, who just started at the company and

who has recently been doing other types of work, may not have received

training or may not have had any opportunity to leverage John’s experi-

ence. Consequently, he does not have the standard procedures in place,

nor supporting documentation, and, th