
Lean Problem-Solving: Identifying and Understanding Problems ◾ 99
it took five days?” Or, we might ask to look at records that have been kept,
in the course of which we might find that the historical data either validates
the duration assessment or not. Again, we want to be careful with averages
so as not to develop a biased perception of actual conditions.
We might look at a workflow of this sort and see pain points in several
different places. This is not uncommon and is one of the reasons why we
tolerate these, because it seems difficult and complicated to address them.
Lean encourages us to keep going.
Subjected to the value litmus test, we i ...