Making IT Lean

Lean Problem-Solving: Identifying and Managing Solutions  ◾  133

because it means there are opportunities for significant improvement in

overall process efficiency to be achieved simply by reconstructing them as

such. It could be, for example, that the initial work in a server build activ-

ity needs to be done in a job shop where several individuals are actively

engaged in figuring out the best way to do the work. Once this is identified,

it is then possible to do this work as a linear flow. The identification of the

specific activities that comprise the workflow can be readily derived as part

of Future State brainstorming.

The model in Figure6.3 is so ...