The Lean Improvement Model ◾ 67
Future State, and from a defined solution to an implemented solution. It is
also how improvements are made over time, with each small incremental
improvement planned and implemented using PDCA. It turns out that PDCA
is simple to describe and understand, but often very difficult to do correctly.
The reason is mostly because there are so many distractions in our typical
IT environments that each step of the cycle can require more rigor and disci-
pline that is conventionally applied to any endeavor.
Perhaps overstated somewhat, but we who work in IT are used to doing
planning which is less than optimal (in fact, it’s often messy), and when we
go to implement tasks, we find that rescoping and reprioritizing of thes ...