26 ◾ Making IT Lean: Applying Lean Practices to the Work of IT
they do not in many cases have the tools to identify the problems in the first
place, and then to understand the diagnostics behind them. For this reason,
we will spend time in this book on identifying waste and its root causes.
In order to set the stage for looking at Lean applications, we want to
first take a somewhat different view of IT work to complement the view we
have just taken. For this, we will look at IT through the lens of Operations
Management, the general field of study which includes Lean.
Summary
Our intention in this chapter was to present a somewhat conventional view
of the work of IT operations and then show how several of its important
elements can be considered ...