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Making IT Lean by Rebecca Duray, Howard Williams

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K13533
www.productivitypress.com
Making IT Lean: Applying Lean Practices to the Work of IT presents Lean
concepts and techniques for improving processes and eliminating waste in IT
operations and IT Service Management in a manner that is easy to understand. The
authors provide a context for discussing several areas of application within this
domain, allowing you to quickly gain insight into IT processes and Lean principles.
The text reviews IT Service Management, with reference to the IT Infrastructure
Library (ITIL
®
) as a framework for best practices—explaining how to use it to
accommodate Lean processes and operations. Filled with straight-forward
examples, it provides enough modeling tools so you can start your Lean journey
right away. Examining the work of IT from an IT practitioner perspective, the book
includes coverage of:
The OM Perspective—considers the work of IT from an Operations Management
(OM) perspective, showing how many of the concepts that have been successfully
applied within manufacturing can be applied to IT
The Lean Improvement Model—explains Lean concepts and practices and details
the authors’ Lean improvement model
Lean Problem-Solving (Identifying and Understanding Problems)—considers
operational work in IT and explains how to apply Lean practices related to
problem identication and root cause analysis
Lean Problem-Solving (Identifying and Managing Solutions)—describes how to
use good problem identication as the basis for identifying the right solutions
Lean IT Service Management—examines IT work from an IT Service
Management perspective, using the ITIL
®
framework as a guide
• Implementing and Sustaining Lean IT Improvements—explains how to
implement and sustain Lean IT improvements
Throughout the book, the authors use a simple model for Lean Improvement as the
framework for communicating practical guidance on identifying and understanding
problems, as well as identifying, implementing, managing, and improving solutions.
Emphasizing alignment with core Lean concepts, such as A3 Thinking and Plan–Do–
Check–Act, it introduces concepts in a manner that allows you to take away small
bits at a time and immediately apply them in your IT operations. Exploring the notion
that any IT organization can benet from the application of Lean, the text supplies
you with virtually limitless opportunities for improvement in your IT organization.
Making IT Lean
Applying Lean Practices to the Work of IT
IT Management / Lean Methods & Implementation
A P R O D UCTIV I T Y PRE SS BOOK
Applying Lean Practices
to the Work of IT
Howard Williams Rebecca Duray
Making IT Lean
Applying Lean Practices to the Work of IT
Williams
Duray

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