
84 ◾ Making IT Lean: Applying Lean Practices to the Work of IT
on testimony, it may be possible to hone in on one particular activity as a
starting point for further drill-down. In this case, we determined that it was
taking too long to identify server configuration requirements. “Too long” is a
subjective assessment for sure, but as it was perceived as such by stakehold-
ers, it sounds like waste.
In further analysis of this process, we want to drill down within this
activity and get to a representation of real work. But it is important to see
how we got to this point, and also to see that we have been guided entirely
by good judgment, assess ...