Making IT Lean

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Chapter 6

Lean Problem-Solving:

Identifying and

Managing Solutions

If A3 Thinking is the driving methodology behind problem identifica-

tion and understanding, as discussed in the previous chapter, then PDCA

(Plan–Do–Check–Act) plays a similar role in implementing and managing

solutions. Fundamental to this is the notion that good problem identifica-

tion leads readily to good solutions. Well-defined and targeted solutions

inherit the analysis done in problem identification and problem understand-

ing because real root causes lead more readily to the solutions that address

them.

Starting with Root Causes

With the list of causes we identified during Roo ...