The Lean Improvement Model ◾ 77
− Absence of standards, incompatibility of standards, or noncompli-
ance to standards
− Manual data entry due to lack of automation
− Frequent reassignment of roles and individuals
− Too much work placed on individuals
− Providing no guidance to employees on how to prioritize work
− Not providing employees tools they need to do their jobs
− Unrealistic or impossible timeframes for completion of work
It’s also possible to find waste in the information and communication
“fabric” of an organization. When you call a Help Desk and you are put
on hold, and then the agent provides you with information that contradicts
what another agent told you earlier, you are seeing the symptoms of incom-
plete information, fragmen ...